Privacy Policy
1. Purpose and scope
This policy explains what personal information the monsourire.com website collects, why, and how you can exercise your rights.
It applies only to your browsing on the site and to the forms found there. The information that Centre dentaire Vadeboncoeur holds as a dental clinic (your dental record, your X-rays, your health and billing information) is governed by our Personal Information Protection Policy, by the Professional Code and by the regulations applicable to dentists in Quebec.
Site owner
Centre dentaire Vadeboncoeur
195 rue de l’Atmosphère, Suite 200
Gatineau, Quebec J9A 0A3
Telephone: 819 770-9000
By using the site, you acknowledge that you have read this policy.
2. Information we collect
We collect only the information necessary for the purposes described in section 4.
Information you provide to us
| Source | Information collected |
|---|---|
| Contact and appointment request form | First name, last name, email address, telephone number, your status (existing patient or new patient), the subject of your request and the content of your message |
| Application form (Careers section) | First name, last name, email address, telephone number, comment and any attached document, including your résumé |
| Telephone call or email to the clinic | The information you choose to share with us |
Please do not enter detailed health information in our web forms. They are not a secure channel for this type of information. For any clinical question, contact us by telephone at 819 770-9000.
Information collected automatically
Like most websites, our server logs certain technical data at each visit: IP address, browser type and version, operating system, device type, pages viewed, date and time of the visit, length of the visit and the site your visit came from.
This data is used for the operation, the security and the improvement of the site. It is not used to identify you by name and is never cross-referenced with your patient record.
3. Cookies
A cookie is a small file placed on your device by the site you are visiting.
| Category | Role | Enabled by default |
|---|---|---|
| Necessary cookies | Ensure the operation of the site, the display of pages and the security of forms. The site cannot function without them. | Yes |
| Preference cookies | Store your choices, such as the display language. | No |
| Analytics cookies | Produce aggregated statistics on site traffic: most-viewed pages, length of visits, device type. | No |
In accordance with Law 25, cookies that are not strictly necessary to the operation of the site remain disabled until you have consented to them. You can change your choice at any time.
You can also configure your browser to refuse or delete cookies. Blocking necessary cookies may, however, prevent certain site functions from working, including form submission.
4. Purposes and consent
We use your information only for the following purposes:
- to respond to your request, schedule an appointment or send you a reminder;
- to create or update your patient record when you ask to become a patient of the clinic;
- to process your job application and communicate with you about it;
- to ensure the proper operation, the security and the improvement of the site;
- to meet our legal, regulatory and professional obligations.
We do not sell, rent or trade your personal information.
We send you promotional communications only if you have consented to them. Every message includes an unsubscribe link.
Your consent
By submitting a form, you consent to our using the information provided for the purposes set out above. This consent is freely given: you can always reach us by telephone rather than by form.
You may withdraw your consent at any time, free of charge, by writing to the person responsible for the protection of personal information (section 8). The withdrawal applies going forward and does not invalidate processing already carried out. Certain data must be kept despite the withdrawal where the law or our professional obligations require it, in particular for an open dental record.
5. Disclosure to third parties
Your information is disclosed only to those who need it in the performance of their duties.
We use service providers for website hosting, email, technical maintenance and, where applicable, analytics. These providers have access only to the information necessary for their mandate and are bound by contract to confidentiality and security obligations.
We may also disclose information without your consent where the law requires or permits it, in particular under a court order or at the request of a competent authority.
Disclosure outside Quebec
Some providers may host or process data outside Quebec. Before any such disclosure, we carry out the privacy impact assessment required by law in order to verify that the information will receive adequate protection, and we govern the disclosure by written agreement.
To obtain the list of the providers concerned and the countries involved, write to the person responsible for the protection of personal information (section 8).
6. Security, retention and destruction
We apply security measures that are reasonable given the sensitivity of the information: encrypted site connection (HTTPS), access limited to authorized persons, passwords and authentication, backup copies, and regular system updates.
No transmission over the Internet is perfectly secure. That is why we ask you not to send detailed health information through our web forms.
Retention periods
| Information | Period |
|---|---|
| Message sent through the contact form, with no follow-up | 12 months |
| Request that becomes a patient record | The dental record is kept in accordance with the regulations applicable to dentists in Quebec, namely five years after the last entry in the record |
| Unsuccessful application | 12 months, so that we can contact you if a matching position opens, unless you ask for immediate destruction |
| Technical server logs | 12 months |
| Analytics data | 14 months |
At the end of the period, the information is securely destroyed or anonymized.
7. Your rights
Quebec law grants you the following rights with respect to the personal information we hold about you:
- Access: obtain communication of the information we hold about you;
- Correction: have inaccurate, incomplete or ambiguous information corrected;
- Withdrawal of consent: end a use based on your consent;
- Portability: receive, in a structured, commonly used technological format, the computerized information you have provided to us;
- Cessation of dissemination and de-indexing: request that the dissemination of information cease or that a hyperlink giving access to it be de-indexed, under the conditions provided by law;
- Automated decision-making: be informed if a decision concerning you is based exclusively on automated processing, and submit your observations. We currently use no process of this kind.
How to exercise your rights
Send your request in writing to the person responsible for the protection of personal information (section 8). We may need to verify your identity before acting on it, in order to protect your information.
We respond within 30 days of receiving the request. Access and correction are free of charge; reasonable fees may apply for transcription, reproduction or transmission, in which case we will inform you in advance.
If the response does not satisfy you, you may file a complaint with the Commission d’accès à l’information du Québec.
8. Contacting us and miscellaneous provisions
Person responsible for the protection of personal information
Dr. Hugo Vadeboncoeur
Centre dentaire Vadeboncoeur
195 rue de l’Atmosphère, Suite 200
Gatineau, Quebec J9A 0A3
Telephone: 819 770-9000
Email: [email protected]
Commission d’accès à l’information du Québec
You may file a complaint with the Commission d’accès à l’information, which oversees the application of Quebec’s personal information protection legislation.
Information concerning minors
The site is not directed at children. Information concerning a minor under 14 years of age may be collected only with the consent of the person having parental authority or of the tutor. A parent who discovers that such information has been sent to us may write to us to have it destroyed.
Links to third-party sites
The site contains links to sites we do not operate, including Google Maps and, where applicable, our social media pages. This policy does not apply to them. We invite you to consult their own privacy policies.
Changes
We may amend this policy to reflect changes to the site or to the legal framework. The version in force is the one published on this page. In the event of a significant change, we will note it on the site.
Effective date
Version of October 15, 2026